Terms of Service

We like to keep things simple. These terms outline the agreement between Fixels ("us", "we") and You ("the client") when we build your website.

1. Project Scope & Quotes

Before we start, we will provide you with a quote (via email or message). This quote is valid for 30 days. The quote includes exactly what is listed: usually design, development, and basic SEO setup.

If you ask for extra features halfway through the build (scope creep), we may need to charge extra. We will always tell you the cost before doing the extra work.

2. Payments

We are a small business, so cash flow is important to us.

• Deposit: We typically require a 50% deposit to book your slot in our calendar.
• Balance: The remaining 50% is due when the website is finished and you are happy with it, but before we launch it live to the world.
• VAT: We are not currently VAT registered, so our quotes and invoices do not include VAT. If our turnover crosses the UK VAT threshold and we register, we will let any existing clients know in advance and apply VAT only to new quotes issued from that point.
• Late Payments: If an invoice is overdue by more than 30 days, we reserve the right to pause your services. For business clients, we may also charge interest and recovery costs on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998.

3. Consumer Cancellation Right (B2C Clients)

If you are a consumer (an individual contracting for personal use, rather than a business), you have the right to cancel this contract within 14 days of agreeing to it, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you ask us to start work within that 14-day period and we do so, you must pay for the work we have carried out up to the point you tell us you want to cancel. You will lose the right to cancel altogether once the service has been fully performed, where you asked us to begin during the cancellation period and acknowledged that you would lose that right.

To cancel, contact us at hello@fixels.co.uk before the 14 days expire. You can do this by a clear written statement (for example, by email); you may use the model cancellation form set out in the Regulations, which we will provide on request, but you do not have to. Most of our clients are businesses, so this clause may not apply to you.

4. Content & Materials

You are responsible for providing the text and images for your site (unless you have paid us to write/source them).

We assume that you own the rights to any images or text you give us. If you give us a copyrighted image and we get sued, the liability falls on you.

5. Intellectual Property

This is the big one. Unlike many agencies who try to "rent" you a website:

Upon full payment, you own the website code, the design, and the content.

We reserve the right to display the website in our portfolio and put a small "Designed by Fixels" link in the footer (you can ask us to remove this if you really want to).

6. Revisions

We want you to love your site. Our quotes typically include up to 2 rounds of revisions. This means we build it, you give feedback, we fix it, you give final feedback, we polish it. Extensive changes beyond this may incur an hourly fee.

7. Limitation of Liability

We build websites using best practices. However, the internet is unpredictable.

To the extent permitted by law, Fixels is not liable for the following, which are outside our reasonable control or are indirect losses:

• Loss of business due to server downtime (we don't run the servers, hosting companies do).
• Loss of Google rankings (SEO is a moving target).
• Hacks or security breaches, although we set up basic security measures.

Where we are found legally responsible, our total liability to you under or in connection with this agreement (whether in contract, negligence, or otherwise) is capped at the total fees you have paid us for the project in question.

Nothing in these terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and, if you are a consumer, for any breach of your legal rights under the Consumer Rights Act 2015, including our duty to carry out our services with reasonable care and skill. Your statutory rights as a consumer are not affected by anything in these terms.

8. Governing Law & Disputes

These terms are governed by the laws of England and Wales, and disputes will be handled by the courts of England and Wales. If you are a consumer, you also benefit from any mandatory consumer protection provisions of the part of the UK where you live, and you may be able to bring proceedings in the courts there.

Before escalating to legal proceedings, we encourage you to contact us to resolve any dispute informally. We are a small, friendly team and prefer to sort things out directly.

9. Force Majeure

Sometimes things go wrong that are nobody's fault. Neither side will be liable for delays or failures caused by events outside their reasonable control. This includes internet or hosting outages, third-party service failures, fires, floods, strikes, pandemics, or government restrictions. If something like this happens, we will tell you as soon as we can and work with you to find a fair way forward, including extending deadlines or, if the situation drags on, agreeing a sensible exit.

10. Subcontractors

We may use trusted freelancers or contractors for parts of a project, for example specialist developers, copywriters, or photographers. Where we do, the work still goes out under the Fixels name, we remain fully responsible for it, and they are bound by the same confidentiality and quality standards we are. You will never need to deal with them directly unless you choose to.

11. General

A few standard clauses to wrap things up:

• Severability: If a court decides any part of these terms is unenforceable, the rest still applies. We just lose that one bit.
• Entire agreement: These terms, together with the written quote we send you, form the whole agreement between us. Things said over email or on a call are useful context but do not override what is written here unless we both confirm them in writing.
• Notices: Any formal notices (cancellations, complaints, changes of scope) should be sent by email to hello@fixels.co.uk so we both have a written record.
• No waiver: If we let something slide once (a late payment, a missed deadline on your side), that does not mean we have waived our right to enforce the same point in future.
• Assignment: You cannot transfer this agreement to someone else without our written consent. We can transfer it (for example, if the business is sold), as long as your rights are not reduced.
• Updates to these terms: We may update these terms occasionally. The version that applies to your project is the one published on the date your quote was issued.