We like to keep things simple. These terms outline the agreement between Fixels ("us", "we") and You ("the client") when we build your website.
The Golden Rule
We promise to build you a great website for a fixed price. You promise to provide us with the info we need and pay us on time. Once you pay, the website is 100% yours.
1. Project Scope & Quotes
Before we start, we will provide you with a quote (via email or message). This quote is valid for 30 days. The quote includes exactly what is listed—usually design, development, and basic SEO setup.
If you ask for extra features halfway through the build (scope creep), we may need to charge extra. We will always tell you the cost before doing the extra work.
2. Payments
We are a small business, so cash flow is important to us.
- Deposit: We typically require a 50% deposit to book your slot in our calendar.
- Balance: The remaining 50% is due when the website is finished and you are happy with it, but before we launch it live to the world.
- Late Payments: If an invoice is overdue by more than 30 days, we reserve the right to pause your services.
3. Content & Materials
You are responsible for providing the text and images for your site (unless you have paid us to write/source them).
We assume that you own the rights to any images or text you give us. If you give us a copyrighted image and we get sued, the liability falls on you.
4. Intellectual Property
This is the big one. Unlike many agencies who try to "rent" you a website:
Upon full payment, you own the website code, the design, and the content.
We reserve the right to display the website in our portfolio and put a small "Designed by Fixels" link in the footer (you can ask us to remove this if you really want to).
5. Revisions
We want you to love your site. Our quotes typically include up to 2 rounds of revisions. This means we build it, you give feedback, we fix it, you give final feedback, we polish it. Extensive changes beyond this may incur an hourly fee.
6. Limitation of Liability
We build websites using best practices. However, the internet is unpredictable.
Fixels cannot be held liable for:
- Loss of business due to server downtime (we don't run the servers, hosting companies do).
- Loss of Google rankings (SEO is a moving target).
- Hacks or security breaches, although we set up basic security measures.
7. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be handled in the UK courts.